Shipping Policy

Effective Date: 2025

Company: Sterling Stitch Limited

Registered in: United Kingdom

We want every order from Sterling Stitch Limited to reach you quickly and in perfect condition.

This page explains how we pack, dispatch, and deliver your purchases—whether you’re ordering from within the UK or overseas.

Order Processing

• Orders are processed Monday to Friday, excluding public holidays.
• Typical processing time: 1–3 business days from order confirmation.
• During busy seasons or promotions, dispatch may take slightly longer.
• You’ll receive an email notification once your order has been shipped.

Domestic (UK) Shipping

We offer reliable UK-wide delivery through trusted courier partners.

Please note: delivery times are estimates and may vary due to courier delays or regional factors.

International Shipping

We deliver worldwide, including Europe, the USA, the Middle East, and Asia.

• Costs are calculated at checkout based on location and package weight.

• Customs duties, taxes, and import fees are not included and remain the buyer’s responsibility.

• Customs clearance procedures may cause delivery delays beyond our control.

Order Tracking

Once your order has been dispatched, a tracking number will be emailed to you.

You can track your shipment directly through the courier’s online tracking portal.

Delivery Attempts & Address Accuracy

• Please ensure your shipping address and contact details are correct before checkout.
• If a delivery attempt fails due to an incorrect address or absence of the recipient, re-delivery fees may apply.
• We cannot be held responsible for parcels lost due to inaccurate addresses provided by the customer.

Pre-Orders & Made-to-Order Items

Certain products may be made to order or available for pre-order.

Production and dispatch times for such items will be clearly mentioned on the product page and confirmed via email after purchase.

Wholesale & Bulk Orders

For bulk, B2B, or brand partnership orders, our logistics team will coordinate directly with you.

• Lead times vary between 7–21 business days depending on order size and destination.

• We can arrange sea or air freight through our logistics partners if required.

• Insurance and shipping documentation can be provided on request.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe:

• Please notify us within 7 days of the expected delivery date at [Insert email address].

• We will investigate with the courier and issue a replacement or refund once confirmed.

Policy Updates

We may update this Shipping Policy from time to time to reflect operational or legal changes.

The latest version will always be available on our website with the updated effective date.